Elite Support
Get help with your Cue Gementar account, tournaments, and technical issues. Our champion support team is here 24/7.
Email Support
support@cuegementar.com
Response within 2 hours
Live Chat
Available 24/7
Phone Support
+1 (555) CUE-ELITE
Premium members only
Getting Started
- How to create your champion account
- Setting up your player profile
- Understanding skill levels and rankings
- Navigating the tournament platform
Tournaments
- How to join tournaments
- Tournament rules and regulations
- Match scheduling and reporting
- Prize distribution and rankings
Account & Billing
- Managing your account settings
- Payment methods and billing
- Subscription and premium features
- Account security and privacy
Technical Issues
- Login and authentication problems
- Platform performance issues
- Mobile app troubleshooting
- Browser compatibility
Frequently Asked Questions
Quick answers to common questions
How do I join my first tournament?
After creating your account and completing your skill assessment, browse available tournaments in your skill bracket. Click "Join Tournament" and follow the registration process.
What happens if I miss a scheduled match?
Missing a match without prior notice results in automatic forfeiture. Contact support immediately if you have an emergency. Repeated no-shows may affect your account standing.
How are rankings calculated?
Rankings are based on tournament performance, match results, consistency, and skill progression. The algorithm considers recent performance more heavily than historical results.
Still Need Help?
Can't find what you're looking for? Our elite support team is standing by to assist you personally.